Coronavirus – FAQ Tenant

July 15, 2020

In order to help you as a tenant understand the current situation and make informed decisions in relation to your investment properties that are currently under management.

How can I contact my Property Manager or the Office?

For the safety of our team, we are currently working at remotely and the offices are only available for appointments at this time. You can reach your property manager on their mobile, office landline number or via email.

Rest assured, we have heavily invested in technology over the years which makes working remotely a breeze and have minimal impact to our clients and business operations.

Does this situation change any of my rights as a tenant?

Despite the changing situation, your rights as a tenant remain the same. Tenants and Landlords must continue to abide by the Residential Tenancies Act 1997. There are measures that the State and Federal Governments may put in place that may relate to your tenancy. We will update this page as often as possible when any new arrangement has been made.

Will routine inspections be taking place?

Offices have currently postponed any face to face routine inspections that were due to take place and will be in contact to arrange a time to inspect your property when social distancing measures have eased.

What happens if I need maintenance completed at my house?

If you require any maintenance please contact your Property Manager and they can organise for the relevant tradesperson to attend your home. There are currently no restrictions on tradespeople entering properties, except for the number of tradespeople allowed in the same space at any one time in line with social distancing guidelines. We ask that all our trades contacts abide by our Coronavirus hygiene protocols to ensure your safety.

What happens if I can’t pay my rent after March 29 2020?

Eligible tenants will need to be able to demonstrate financial difficulties due to the coronavirus. Please see the guide and steps to assisting you through this process.

View the Rent Relief Tenant Process Guide here:

What is the rent-relief grant?

The Victorian Government has recently announced rent relief grants for Victorians experiencing rental hardship as a result of the coronavirus (COVID-19) crisis. The package provides a one off grant to help Victorian renters maintain safe, secure and stable accommodation. They have established an $80 million rental assistance fund to provide rent relief payments of up to $2000 to Victorians experiencing rental hardship due to the coronavirus (COVID-19) pandemic. The grant is paid directly to the tenant’s agent, lessor or landlord to contribute to the tenant’s rental payments.

Will I have to pay the grant back?

You will not have to pay the grant back.

What if I am in urgent need of somewhere to stay?

If you or someone you know is in immediate need of crisis or emergency accommodation, please contact the statewide after-hours service on 1800 825 955 (free call) Monday to Friday and 24 hours on weekends and public holidays. This number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services. If the housing issue relates to family violence, please phone the Safe Steps Family Violence Response Centre on 1800 015 188 (free call) or (03) 9322 3555 open 24 hours.

Any advice contained in this article is of a general nature only and does not take into account the objectives, financial situation or needs of any particular person. Therefore, before making any decision, you should consider the appropriateness of the advice with regard to those matters. Information in this article is correct as of the date of publication and is subject to change.

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