Maintenance Request

Submit your maintenance request here to begin the process of rectifying the issue. If your maintenance is urgent, please contact your property manager immediately.
Please ensure you upload photographs of the area of concern.

What is urgent maintenance?

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    Urgent Maintenance
    Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:
    • Burst water service
    • Blocked or broken toilet system
    • Serious roof leak
    • Gas leak
    • Dangerous electrical fault
    • Flooding or serious flood damage
    • Serious storm or fire damage
    • Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
    • Failure or breakdown of the gas, electricity or water supply
    • Any fault or damage in the premises that makes the premises unsafe or insecure
    • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
    • A serious fault in a lift or staircase
    Contact your property manager via phone immediately if you believe you have an urgent repair.